Returns & Exchanges
If for any reason you are unhappy with your purchase and wish to return it, we are happy to offer a full refund or exchange providing you send it back within 14 days of receipt. Please note postage and packaging costs will be incurred.
All items must be returned in a new, unworn condition with their original tags still attached. Notsobig will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned at a cost to the customer.
Luxury Coats are non refundable.
1. Download and complete the returns form making sure to complete all of the fields. Click here to download our returns form.
3. Upon the satisfactory receipt of the item, a refund or exchange will be issued.
If you require a refund, we will credit the original purchasers card for the sum minus postage costs. Refunds will be made within 10 days of the date we receive your returned item.
Notsobig will check the quality of each item before it is dispatched. In the unlikely event that goods arrive faulty or damaged, please contact us within three days of receipt so that we can replace or repair your item. Notsobig retain the right to approve a returned item for exchange or refund at our discretion.
If you have received a gift from Notsobig and wish to return it, you may do so and exchange it for a different item of the same value or more provided you pay the difference. Please note postage & packaging costs will be incurred for gift exchanges. We cannot accept responsibility for any lost or damaged items therefore we advise that you return items via a recorded delivery service.
Your statutory rights are not affected by our returns policy.